Hire Gorgias Shopify Expert — support that shows its revenue
Gorgias is the helpdesk built for Shopify: every ticket arrives with the customer’s order history, and support conversations can be measured in revenue influenced. Most stores install it and use it as a prettier inbox — no macros, no automation rules, no revenue reporting — while agents drown in repetitive tickets that rules and self-service should have handled
I'm Omer Muneer Qazi, a Dubai-based Fractional CTO & Solutions Architect with 15+ years of experience and 100+ projects delivered across 6 countries. If your volume is still manageable in native tools, you can hire a shopify inbox expert instead and upgrade later.
A helpdesk engineered for ecommerce
Helpdesk setup and migration
Gorgias configured with your channels — email, chat, phone, social, SMS — unified in one queue, migrated from your current tools without losing history.
Macro library
Response macros for your top ticket types: order status, returns, exchanges, sizing, shipping — written in your brand voice, with order variables pulling live data.
Automation rules
Ticket routing, tagging, prioritization, and auto-responses built as rules — so VIPs, urgent issues, and simple questions each get the right handling instantly.
Self-service setup
Help center articles and chat flows that resolve common questions before they become tickets — deflection measured, not assumed.
Revenue reporting
Gorgias revenue statistics configured: support-influenced orders tracked and reported, so support is measured as the profit center it is.
Team workflows and QA
Agent roles, SLAs, and quality review processes — the operating discipline that keeps response quality high as volume grows.
From inbox chaos to support operation
A structured engagement with no surprises — you’ll always know what’s happening and what’s next.
Ticket analysis
We analyze your support volume: ticket types, response times, resolution rates — finding what automates, what needs macros, and what needs humans.
Build
Gorgias is configured: channels unified, macros written, rules built, self-service drafted — everything tested before agents switch over.
Migration
Your team moves to Gorgias with training on macros, rules, and the workflows that replace their old habits.
Optimize
Ticket data drives iteration: new macros for emerging issues, rule tuning, and revenue reporting reviewed monthly.
Why hire a gorgias shopify expert through a Fractional CTO
Gorgias is operations software: its value comes from ticket analysis, rule architecture, and revenue attribution — systems thinking, not software installation. I build your support operation on top of Gorgias: measured, automated where it should be, human where it matters.
You get support that scales without headcount growing linearly, and the revenue data to prove support earns. If your team is drowning in tickets, contact me and we will engineer the way out.
Frequently asked questions
When should we move from Shopify Inbox to Gorgias?
When ticket volume, channel spread (email plus chat plus social), or team size makes a shared inbox painful — usually around the point where support needs macros, rules, and reporting to function.
What are Gorgias macros?
Templated responses with variables that pull live order and customer data — so agents answer ‘where is my order’ in seconds with accurate tracking, instead of copying from the admin.
Can Gorgias really track support-driven revenue?
Yes — revenue statistics attribute orders to support conversations, showing which chats and tickets influenced purchases. It changes how the business values the support team.
Does Gorgias handle phone support?
Yes, with voice integration. Most Shopify stores run primarily on chat and email; phone is configured where your buyers expect it.
How long does implementation take?
Typical setups run two to four weeks: configuration, macro writing, rule building, and team training. Complex migrations with high volume take longer, scoped honestly upfront.
Build support that scales
Tell me your ticket volume and channels — I will design the Gorgias setup that handles it without growing headcount.