Currently available for select engagements

Hire UI/UX Designer for Hotels
Senior, direct, no layers

A UI/UX designer for hotels designs the booking, ordering, and check-in experience guests actually use: fewer steps, clearer prices, and no dead ends on a phone.

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15+

Years Experience

100+

Projects Delivered

Countries Served

$25M+

Revenue Enabled

Hotels — UI/UX Designer

A senior ui/ux designer for hotels

A hotel pays commission on every room sold through an online travel agency, yet most guests discover and book there because the hotel's own booking path is slower, less clear, or harder to trust. At the same time the front desk juggles check-ins, housekeeping updates, special requests, and messages across several channels, and a single missed note becomes a bad review that future guests read first.

The fixable losses in a hotel are coordination losses: rates and availability that disagree between channels, a guest request recorded in one system and invisible in another, housekeeping status chased by phone, and guest data scattered across the property management system, the booking engine, and email. The work below is about making the guest journey and the staff workflow run on the same facts.

A UI/UX designer for hotels designs the booking, ordering, and check-in experience guests actually use: fewer steps, clearer prices, and no dead ends on a phone. Book a free discovery call and we will test the fit before any scope is agreed.

What you get

What this engagement covers for hotels

Booking, ordering, and enquiry flows redesigned around the guest's decision, with steps removed rather than decorated.
Menu and room presentation that helps guests choose: clear prices, honest photos, and key details up front.
Mobile-first layouts tested on real phones, including one-handed use and weak connections.
Accessibility basics: readable text, clear contrast, and forms that work with screen readers and keyboards.
Checkout and confirmation screens that leave no doubt: what was booked, what it costs, and what happens next.
Design files and guidance the developer can build from, without endless revision rounds.

Working in hotels

Built for how hotels actually operate

Operations. In a hotel, the property management system is the centre of gravity, with the channel manager, booking engine, and housekeeping tools around it. Anything new must respect that: no double entry at the front desk, no rate change that has to be typed into three places, and no guest-facing promise the housekeeping team cannot see. Engagements are scoped with the front desk and housekeeping in the room, not just management.

Tools and systems. Hotels commonly run Cloudbeds, Mews, or Oracle OPERA Cloud as the property management system, SiteMinder as channel manager, and Booking.com, Expedia, and Airbnb as distribution channels, with Stripe for payments and Duetto or similar tools for revenue analysis. Guest messaging and reviews often sit in Revinate or the PMS itself. The job is to keep rates, availability, and guest information consistent across those systems, and to make direct booking genuinely easier than booking through an agency.

Outcomes. Expect more guests finishing what they started: fewer abandoned bookings and orders, fewer confused calls, and a site or app that feels as good as the venue itself.

How it works

From kickoff to delivery for hotels

Watch real guests use the current flow
Where guests hesitate, abandon, or call instead is recorded, and those points become the brief.
Sketch the shortest working flow
Steps are cut first, then the remaining steps are designed. Decoration comes last, if at all.
Test with real users
A handful of real guests try the new flow on their own phones, and their failures are fixed before launch.
Hand over with measurements
Completion rates before and after are compared, so the redesign is judged on bookings, not opinions.

Why Omer

Why hire Omer

Senior-only delivery: one person owns the work, its decisions, and its handover, for hotels specifically.
Built around your existing systems, not a rip-and-replace: the tools your team already trusts stay in place.
Measured on bookings, orders, and hours saved, not on activity reports or vanity metrics.
Plain-language reporting: what was done, what it returned, and what comes next, in terms an owner can act on.
No lock-in theatre: your data, your accounts, and your documentation, handed over properly.

FAQ

Questions, answered

Is this just making things look nicer?

No. The work is measured on completion: how many guests finish a booking or order. A prettier page that converts worse is a failure, and it is treated as one.

Do you also build the site or app?

Design is delivered build-ready for a developer, and the two roles can be combined in one engagement where that suits the project. What matters is that design decisions are tested with real guests, not just approved in a meeting.

Will this disturb the front desk during check-in peaks?

No. Hotel work is planned around check-in and check-out peaks, and nothing is changed live during them. Changes are staged, tested on a small set of rooms or rates first, and only rolled out once the front desk team has used them in a quiet period.

Do you work with our property management system?

Yes. The PMS, whether Cloudbeds, Mews, or OPERA Cloud, stays the system of record. New work connects to it through its supported integrations or the channel manager, SiteMinder in many cases, rather than building a second source of truth beside it.

Can direct bookings really compete with the big travel sites?

They can win a share of them, not all of them. The realistic goal is a better direct path: clear rates, no confusing extras at checkout, and a reason to book direct such as flexible terms or a small perk. Even a modest shift in direct share is worth more than it looks, because it repeats on every stay.

Currently available for select engagements