Privacy and Safety with Muse (Meta AI)

What never to share in chat

Some information should never go into a chat assistant, no matter how helpful the answer might be. Never share passwords, access tokens, private keys, bank account details, card numbers, government ID numbers, or one-time codes. Never share someone else's personal information, such as their address, phone number, or private messages, without their permission.

Business information needs the same care. Client lists, contracts, pricing that is not public, internal plans, and unreleased product details do not belong in chat unless your organisation has explicitly approved the tool for that use. When you need help with wording or structure, replace real details with placeholders and fill in the real values yourself afterwards.

Health and legal details deserve extra caution. Describing a symptom to understand it better is different from sharing a full medical record, and asking about a legal topic in general is different from pasting a contract. Keep the specifics out and ask in general terms.

Using Muse safely day to day

For everyday tasks, Muse is as safe as the app it lives in, which means your account security matters. Use a strong, unique password for your Meta account, turn on two-factor authentication if the app offers it, and keep your phone's lock screen and software up to date. Most account problems come from weak passwords and reused credentials, not from the assistant itself.

Check who can see your device. Muse lives inside apps you may open in front of others, and chat history stays visible unless you clear it. If you share a device or show your screen, be aware of what is on it, and clear chats that contain anything you would not want someone else to read.

Review the app's current privacy settings and data controls from time to time. Features, settings, and policies change, and the only reliable source for what is current is the app itself and Meta's published help pages. If a setting matters to you, verify it rather than relying on an old guide.

Protecting business and client information

If you use Muse for work, draw a clear line between public and private material. Public material, such as drafting a marketing message or explaining a general concept, is a good fit. Private material, such as a client's data, an employee record, or a confidential strategy document, is not, unless your organisation has approved it.

A practical rule: before pasting anything work-related, ask whether you would be comfortable if that text appeared in a public document. If the answer is no, strip it down to the general question and work with placeholders. You can almost always get the help you need from the structure of the problem without the sensitive details.

Be especially careful with screenshots and pasted logs. Screenshots often contain names, addresses, or tokens in the background that you did not intend to share. Crop and check before pasting anything visual, and remove anything that is not needed for the question.

Children, family, and shared accounts

Children may meet Muse inside family apps, so talk to them about it plainly: it is a computer program that gives answers, not a person, and it can be wrong. Encourage them not to share their name, school, address, photos, or anything personal in chat, and to check important answers with an adult.

On shared devices, remember that chat history may be visible to the next person who opens the app. If family members share a phone or tablet, each person should use their own account where possible, and chats with personal content should be cleared when finished.

Spotting false or misleading answers

Safety is not only about privacy. It is also about not acting on a wrong answer. Muse can sound confident while being wrong, especially about facts, statistics, dates, and current events. Treat surprising or important answers as leads to verify, not as settled facts.

Be careful with advice that affects health, money, or legal rights. Use Muse to understand a topic and to prepare questions, then confirm decisions with a qualified professional or an authoritative source. If an answer tells you to do something urgent or irreversible, slow down and verify it independently before acting.

Watch for messages that claim to be from Muse or Meta and ask for passwords or codes. Real services do not ask for your password in chat, and a code sent to your phone should never be shared with anyone, including someone claiming to help you.

Checking current settings yourself

Because features and policies change, this guide deliberately avoids naming specific settings that may already be outdated. Open the app you use Muse in, look for its privacy and AI settings, and read Meta's current help pages for the controls available to you. If you cannot find a control you expect, that is worth knowing too, and it should shape how much you share.

The safest approach is simple: share little, verify much, and keep the sensitive work in tools you control. Used that way, Muse is a useful everyday assistant without becoming a risk to your privacy.

Before I paste this draft, check it for anything I should not share: look for names, email addresses, phone numbers, passwords, account numbers, or client details, and list anything you find so I can replace it with a placeholder.

Frequently asked questions