Home About Case Studies Hire Me Contact
Currently available for select engagements

Hire Voice AI Developer for Media Agencies
Senior, direct, no layers

Hire a Voice AI Developer for Media Agencies: The work is a spoken front door for media agencies. Callers asking to ask a programme question or route a...

Media Agencies — Voice AI Developer

A senior voice ai developer for media agencies

A media agencies loses hours to advertising-enquiry peaks, subscription questions, and content requests. The fix is rarely a new tool. It is a routine that handles the repetitive part the same way every time, so the team stops re-solving the same problem daily.

The work is a spoken front door for media agencies. Callers asking to ask a programme question or route a press enquiry are understood in ordinary speech, given a straight answer or a slot, and handed to a person the moment the call turns complicated.

Instead of missed calls and voicemail ping-pong, a voice assistant takes the routine volume for media agencies: it answers audiences and clients around the clock, checks availability for ask about subscriptions, confirms details back, and writes a clean note for the team. It does not replace the team for anything sensitive or complex; it takes the routine calls and gets the rest to a person faster. Book a free discovery call and we will test the fit on one real workflow before any wider scope is agreed.

A busy morning shows the difference: while staff handle the calls that need people, the assistant answers the routine ones, a caller asking to ask a programme question, another asking to route a press enquiry, and by midday the diary holds bookings that would otherwise have been voicemails.

What you get

What this engagement covers for media agencies

  • Callback handling that only rings back callers who asked for it, with the reason for the callback attached to the request.
  • Calls to route a press enquiry outside office hours, captured as bookings rather than lost to voicemail.
  • For callers who need to ask a programme question, the flow collects the essentials first, so the person who picks up later has the full picture.
  • When audiences and clients call to ask about subscriptions, the assistant confirms the details, checks the calendar, and sends the confirmation the caller asked for.
  • When a caller rings about make an advertising enquiry, the assistant gathers what the booking needs, answers the common follow-ups, and books or queues the request.
  • Handover rules that pass a caller to a human the moment a call about ask a programme question turns urgent, unclear, or sensitive.
The systems media agencies actually run

Built on your stack, not on top of it

The starting point is the stack media agencies already pays for: HubSpot (CRM), WordPress (publishing), and Piano (subscriptions). The voice assistant writes bookings and notes into those tools, so staff never learn a second system to see what happened on the phone. Advertising rates and placements are confirmed by the sales team.

The assistant is built around the calendar and records the business already runs, not a second system staff must learn. Call outcomes land where the team looks first, and a human can see, correct, and take over any call.

Start with the single busiest call type, often calls to make an advertising enquiry, and run it for one team or one location before extending to the rest of the business.

How it works

From kickoff to delivery for media agencies

  1. Discovery and workflow pick

    One call flow first, usually the flow for callers who want to ask about subscriptions, chosen from where the business actually loses calls, with a clear success measure agreed before build.

  2. Build on your existing stack

    The calendar and records stay where they are: the assistant writes into HubSpot and the tools around it, so a booking made by phone and a booking made by staff never disagree.

  3. Review and harden

    Real calls are run through the result before launch: accents, interruptions, corrections, and the handover cases that must never be guessed at, including the rule that advertising rates and placements are confirmed by the sales team..

  4. Launch and improve

    The rollout is deliberately staged: the first flow goes live, its bookings and handovers are checked against the agreed measure, and only then does a second flow follow.

Why Omer

Why hire Omer

  • Escalation to a human on anything urgent or uncertain
  • Built from real media agencies calls, not a generic phone script
  • Tested on awkward real calls, not only clean demos
  • Your recordings and records stay inside your own systems
  • Callers greeted in the business's own terms, not a generic script
Outcomes

What changes in practice

What changes day to day is calmer phones and fewer lost enquiries: after-hours callers get answers, repeat callers are recognised, and staff start the morning with bookings and notes instead of a voicemail backlog.

That is the standard this engagement is measured against: not a launch announcement, but a workflow the business still uses months later, maintained by its own team with documentation handed over at the end. Browse all hire engagements or discuss your media agencies workflow directly.

FAQ

Questions, answered

What happens when a caller wants to ask about subscriptions?
Where the details can be verified, that call is completed by the assistant: availability checked, booking confirmed back to the caller, and a note written for the team.
What happens when the assistant does not understand a caller?
It asks once, in different words, and if the answer is still unclear it offers a human callback rather than guessing. Unclear calls are logged so the phrasing can be improved.
Can the assistant also handle calls to make an advertising enquiry?
Yes, that call type is part of the same build. It follows its own flow with its own confirmations, and hands over to a person whenever the request turns unusual.
How are call recordings and transcripts handled?
Recordings and transcripts stay inside the business's own systems and approved tools, under its existing permissions. Nothing is sent to a public tool or used to train a shared model.
Will callers know they are speaking to an automated assistant?
Yes, the assistant introduces itself plainly at the start of the call. Callers are never led to believe they are speaking to a person, and they can ask for a human at any point.
What does a voice ai developer engagement not cover for media agencies?
Anything sensitive, urgent, or genuinely complicated still goes to a person. The assistant's job is the routine volume and the handover, not the judgement call.
Currently available for select engagements

Ready to get started?

The best way to explore working together is a quick conversation. Reach out through your preferred channel and let us discuss your project.