Hire Data Analyst for Energy Companies
Senior, direct, no layers

An energy business is rich in records and often poor in joined-up answers. Billing knows what was charged, metering knows what was read, the contact centre knows what customers complained about, and collections knows what was arranged, but those four stories are rarely put together. A billing exception that generated a thousand calls can look like a contact-centre problem, a tariff that looks popular can be losing money once estimated reads are corrected, and a collections effort can look effective while it merely moves arrears from one age band to another.

The analyst job is to join those records at customer and meter level, and to follow events through the chain. A failed bill validation is traced to the calls it caused. A tariff move is judged on the bills that followed it, not on the sign-up count. A meter route is judged on the corrections it generates, not on the visits it completed. Where a record cannot be joined, it is counted and listed, because an unjoined billing exception is a revenue question, not a rounding error.

What the business gets is a billing and consumption picture it can act on: which exceptions matter, which meter groups need attention, which contact drivers are billing faults in disguise, and which tariff moves actually helped the customers who made them. Book a free discovery call to test whether your billing, meter and contact records can be joined at that level before scoping the work.

Energy operations usually run a billing and customer system, a meter data system, a contact system and a payments or collections tool, and those systems rarely share a single customer key cleanly. The engagement works from their exports, agreeing a customer and meter matching rule before any figure is produced, and it leaves the source systems untouched. Where a meter data feed arrives late or in bulk, the report states the lag, so a consumption figure is never presented as more current than it is.

Definitions are the main risk in this sector, because terms like an active customer, a corrected bill and an arrangement mean different things in different systems. Each is defined in writing at the start, and any figure that depends on a disputed definition is shown under both readings where the difference matters.