Hire Cybersecurity Expert for Hotels
Senior, direct, no layers

In hotels, a room is double-booked across channels, a guest's special request never reaches housekeeping, and a rate shown online does not match the rate at check-in. Most breaches in a business like this do not start with exotic hacking. They start with a reused password, a convincing email, or an integration nobody remembered granting.

The engagement works through reservations across booking channels and check-in, room allocation, and housekeeping in turn, checking who can do what, what is logged, and where a single compromised account could reach. a booking-channel breach exposing guest details, card-terminal fraud, and a fake booking site collecting deposits is the scenario the defences are tested against, not a generic checklist.

A sensible first engagement is a scoped review of reservations across booking channels: accounts, access, backups, and the one incident scenario the business fears most, with fixes ordered by damage, not by ease. Discuss that first workflow directly; wider scope follows only if the first piece earns it.

The systems in play are property management systems, channel managers, booking engines, door-lock systems, and card payments. That stack is the starting point, not something to replace.

Configuration comes before purchase. Most of the exposure in property management systems, channel managers, booking engines, door-lock systems, and card payments is closed by tightening settings, removing stale accounts, and turning on the logging that is already available.

Where a vendor controls the system, the engagement documents the risk and the questions to put to the vendor, rather than pretending the business can fix what it does not control.

What changes is the incident conversation: instead of discovering during a crisis that nobody knows who decides, the business has walked through a booking-channel breach exposing guest details, card-terminal fraud, and a fake booking site collecting deposits once already and knows the first three moves.

That is the standard this engagement is measured against: not a launch announcement, but a workflow the business still uses months later, maintained by its own team with documentation handed over at the end. Browse all hire engagements or discuss your workflow directly.